Terms and Conditions of Service
About me
I pride myself on cleaning to the highest standards using the best quality professional cleaning products and equipment. I am fully insured. I am happy to undertake all aspects of domestic cleaning including deep cleans and end of tenancy cleaning.
Prices
I use a fixed pricing model based on the scope of work instead of hourly rates. This method provides clear and consistent pricing while allowing for flexibility in scheduling, ensuring that each job receives the attention it deserves without the pressure of time constraints.
All pricing includes the use of high-quality cleaning products and equipment, and comes with insurance coverage for your peace of mind. While I strive to offer fair and transparent rates, please understand that my prices are set and cannot be negotiated, nor do I have pricing match options available.
Pre-Cleaning Consultation
Before beginning the cleaning process, I will visit the property to discuss your requirements and evaluate the scope of work involved. Following this assessment, I will send you an email with a detailed quote outlining the cleaning tasks to be performed as well as a fixed price for the services.
Customer Satisfaction Guarantee
If you are not satisfied with any aspect of our service, please contact me as soon as possible, and within 24 hours of the cleaning. I will make every effort to address your concerns promptly.
On Cleaning Day
I kindly request that I am given the space to carry out the cleaning tasks. If you are home, please remain in one room to facilitate an efficient cleaning process.
While I will strive to clean around and beneath large furniture items, please note that I am unable to move exceptionally heavy or large pieces, such as wardrobes, sofas and heavy appliances. If there are specific items you would like cleaned underneath or behind, you are welcome to relocate them prior to my arrival.
Please be advised that I cannot clean properties that are experiencing infestations (such as rodents or fleas).
You must ensure that the property where the services are to be provided, has both hot and cold running water, electricity and adequate lighting.
Payment Terms
One off deep cleans / regular cleans: Full payment, excluding any deposit, is required on the day of the cleaning service. You may also choose to pay in advance if that is more convenient.
Should there be repeated late payments, I reserve the right to terminate my services.
For end of tenancy cleans – Full payment, excluding any deposit is to be paid no later than 24hrs prior to the clean taking place.
Deposits must be paid via bank transfer. The remainder can be paid via bank transfer or cash on the day (excluding end of tenancy cleans where the remainder is due no less than 24hrs prior to the clean taking place). Please note I are unable to accept payment by cheque. Invoices are available upon request.
Deposits
A non-transferable and non-refundable deposit of 50% is required to secure bookings. This deposit ensures your chosen date and is not transferable to another date or to another customer or property. Please be aware that if you cancel the booking, the deposit will be forfeited.
For end of tenancy cleans – should the remaining balance not be paid prior to the clean taking place, the clean will not take place and your deposit will be forfeited.
Photography & Social Media
I take 'before and after' photographs for my records and may seek your permission to share these images online for promotional purposes. Your consent is entirely discretionary and be withdrawn at any time by contacting us via email or in writing.
Confidentiality Assurance
All services provided are confidential. I will not disclose to anyone that I am engaged to clean for you, nor will I discuss any aspects of my work with you with others. Should I need to sub-contract another service to carry out any tasks (e.g. oven cleaning), I will share limited details as necessary in order for the work to be carried out. Please refer to my privacy policy that can be found on my website: www.gussyduckscleaning.co.uk/privacy-policy
Working Hours
My working hours are flexible dependant on the needs of the business. I will occasionally take holiday and will give you ample notice.
Cancellation Policy
If you need to cancel a cleaning appointment, please notify me as soon as possible. Cancellations made within 24 hours of the scheduled cleaning will incur a full charge. This policy is applicable to all clients.
If you or anyone in your household is unwell and unable to attend work or school, please contact me immediately to cancel the cleaning appointment.
Should I be unable to access the property as agreed, the full price of the cleaning will still be charged.